Bantrel Business

Help and support

Call, WhatsApp or email us if you get stuck.

Talk to us

Call or WhatsApp +256 740 218383, or email info@bantrelconsults.com. Tell us your business name and what you were trying to do. A screenshot of the screen helps.

Signing in

Sign in with Google, or with Apple on an iPhone. Use the same one each time, so you see the same business. We never ask for your Google or Apple password.

A new phone

Install the app and sign in the same way as before. Your customers, orders, invoices and payments come back on the new phone.

Working without internet

After you set up your business online the first time, the app works without internet. Orders and payments are saved on your phone and go online when the internet comes back. Sharing an invoice on WhatsApp needs internet.

Turning an order into an invoice

Open the order and tap Invoice. The customer and items are copied across. Check the due date and tap Save. Share the PDF with the customer on WhatsApp or email when you are ready.

A customer paid part of an invoice

Open the invoice and tap Record payment. Enter what they paid: cash, MTN MoMo, Airtel Money or bank, with the transaction ID so you can find it later. The invoice shows as partly paid and the balance updates.

Adding VAT

Go to More, then Tax and VAT, and turn on VAT registered. New invoices add VAT at 18%. Invoices already issued keep their rate.

Changing your details or logo

Go to More. You can change your business name, phone number, address, logo, and the mobile money and bank details printed on your invoices.

Payments

The app does not take your customers' money. Customers keep paying you by MTN MoMo, Airtel Money, bank or cash. You record each payment in the app, and it works out what is left.

Deleting your account

Go to More, then Your account, then Delete account. You have 30 days to change your mind. The privacy policy says what happens next, and what to do if you cannot open the app.